Shipping policy
Delivery & Processing Time
After your payment is successfully confirmed, we will process and ship your order within 1–4 business days (excluding weekends and official holidays).
Please note that processing time will be extended during major promotional periods, official holidays, and for custom-made products. Thank you for your patience and understanding.
Shipping Transit Time: Standard delivery takes3–7 business days after dispatch, depending on your destination region.
*Shipping dispatch sequence may vary slightly based on product size, style, and stock availability.
*Custom-made items have a longer production and processing timeline, and the exact estimated shipping time will be displayed on each corresponding product page.
Shipping Fees
We adopt a unified global shipping rate standard with preferential free shipping benefits:
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Free Shipping: Orders with a subtotal of $30 USD and above qualify for free standard shipping.
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Flat Shipping Rate: Orders with a subtotal below $30 USD will be charged a flat shipping fee of $5.9 USD.
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Remote Area Surcharge: Additional shipping fees will apply to certain remote countries, regions, and island areas. The exact fee will be automatically calculated at checkout based on your shipping address.
*If your order subtotal falls below $30 USD after applying coupons, discounts, or reward points, standard shipping fees will be charged accordingly.
Combined Orders
All items from a single order will be shipped together as one package. For multiple separate orders with the same shipping address and placed within 3 consecutive business days, we may combine all eligible orders into a single shipment automatically to optimize delivery.
If you wish to combine orders with a time span of more than 3 business days, please contact our support team via email at orders@asavue.com for further assistance. We do not support unapplied order combination requests without official email confirmation.
Delivery Address Modification
Please confirm your shipping address, contact name, and phone number carefully before completing payment. Due to system restrictions, address modifications are only acceptable immediately after order placement and before the order is shipped.
To apply for an address change, please contact our customer service via email to orders@asavue.com with your order ID, full name, and new complete shipping address.
Address changes are not available once the order has entered the shipping preparation stage or been dispatched.
Delivery Date & Time Slot
We ship all orders on a first-process, first-ship basis once stock is confirmed, so we cannot guarantee or adjust specific fixed delivery dates.
Where supported by local logistics providers, you may select a preferred delivery time slot during checkout. Available time slots vary by region.
*Due to our cooperating logistics provider, we do not support selection of delivery time slots for the time being. However, the delivery service provider will contact you to confirm the delivery time before shipment to ensure the parcel is delivered to you.
Unclaimed & Expired Packages
If you are unavailable to receive the package, the local courier will leave a redelivery notice. Please follow the instructions on the notice to arrange redelivery in a timely manner.
Unclaimed packages held by logistics providers beyond the official storage period will be returned to our warehouse, and the order will be automatically cancelled.
*Customers shall be responsible for all resulting return shipping fees and handling costs for unclaimed packages.
Refusal of Package Receipt
Unreasonable refusal to receive packages is not supported. If the package is unclaimed or refused without valid reasons and returned to us, we will deduct the corresponding round-trip shipping and handling fees from your refund amount.
Multiple occurrences of malicious refusal to receive packages may result in restricted future order shipments.
Gift Wrapping
Premium gift wrapping services are available for selected products. Please refer to the detailed description on each product page for specific service rules and availability.
Delivery Slips & Electronic Receipts
To protect customer privacy and reduce environmental waste, we no longer provide paper delivery slips and receipts. All order documents, including delivery proofs and electronic receipts, will be sent to your registered email address via order confirmation mail.
You can also view and download your order records and receipts from your member account order history. We do not provide manual handwritten receipts separately.
Please whitelist our official email（orders@asavue.com / info@asavue.com） domain in advance to avoid missing important order notifications due to spam interception.