Customer FAQ

Welcome to Asavue FAQ! Find quick answers to common questions about orders, payments, shipping, sizing, returns, exchanges and product warranty for our women's mature wear, men's functional apparel, corsets and accessories.

Order & Payment

Q1: What payment methods do you accept?

We support secure global payments powered by Shopify Payments and PayPal, including Credit Cards (VISA, Mastercard, AMEX, JCB, Diners Club, Discover), Shop Pay, Apple Pay, and Google Pay. All transactions are fully encrypted to protect your payment information.

Q2: Can I change my payment method after placing an order?

Due to system limitations, payment method modifications are not permitted once your order is submitted or processed. Please confirm your payment method carefully before completing checkout.

Q3: What should I do if I encounter a payment failure or transaction error?

If you experience payment failures, unauthorized charges, refund delays, or other payment-related issues, please contact our support team viaorders@asavue.com with your order ID and detailed problem description. We will resolve your issue as soon as possible.

Shipping & Delivery

Q1: How long does it take to process and ship my order?

Standard orders are shipped within 1–4 business days after payment confirmation. Processing time will be extended during official holidays, major promotional periods, and for custom-made products. Standard transit time takes 3–7 business days after dispatch.

Q2: What are your shipping fee rules?

We offer free standard shipping for all orders with a subtotal of $30 USD and above. Orders under $30 USD are charged a flat shipping fee of $5.9 USD. Additional surcharges apply to certain remote countries and island regions, calculated automatically at checkout.

Q3: Do you combine multiple orders for shipping?

Multiple separate orders with the same shipping address and placed within 3 consecutive business days may be automatically combined into one shipment. If you need to combine orders with a time span exceeding 3 business days, please email orders@asavue.com for assistance before your orders are shipped.

Q4: Can I modify my delivery address after ordering?

Address changes are only available immediately after order placement and before shipment. No modifications can be made once the order enters shipping preparation or is dispatched.

Size & Fit

Q1: How do I choose the right size?

We recommend referring to our officialSize Guide to learn professional body measuring methods and accurate size matching standards. Our size guide covers all corsets, women’s mature casual wear, men’s functional apparel, and accessories for all body types.

Q2: Are your sizes true to standard sizing?

All our products adopt precise centimeter (CM) measurement standards. Please prioritize body measurements rather than relying solely on regular letter sizes (S/M/L) to ensure a perfect fit.

Return & Exchange

Q1: What is your 14-day customer-initiated return & exchange policy?

We accept personal reason returns and exchanges within 14 days after delivery. Customers are required to bear all return shipping fees. For customer-initiated exchanges, an additional 20% product handling fee will be charged.

Q2: What is your 30-day quality issue return & exchange policy?

For product defects, shipping errors, and other non-customer quality issues, we support free returns and exchanges within 30 days of delivery. Customers only need to bear the return shipping fee, with no additional product fees.

Q3: Do you provide long-term quality warranty?

We offer a 1-year quality warranty for all products. If quality problems such as boning breakage, fabric failure, and craftsmanship damage occur during normal use within one year, we provide a free product exchange service (customers bear round-trip shipping fees). No cash refund is available for warranty services.

Q4: What items are not eligible for returns and exchanges?

Items that are washed, worn, altered, damaged artificially, or without complete original tags are non-returnable and non-exchangeable. Clearance items and customized items are also not eligible for return unless quality defects exist.

Product & Warranty

Q1: Does the warranty cover artificial damage?

The 1-year warranty only covers quality and craftsmanship defects during normal use. Damage caused by improper washing, violent use, artificial damage, and accidental collision is not covered.

Q2: How can I get after-sales support?

For any after-sales, warranty, order, and shipping problems, please contact our official customer service email:orders@asavue.com. We will reply and resolve your issue within 1–5 business days.